A CLOSER LOOK AT THE COURTS OF DENMARK

FOR LAW AND JUSTICE

The Courts of Denmark play a special role in society, and our vision, values and goals are aimed at ensuring a high degree of professionalism and high level of service for all users of the courts.

The duty of the courts is to protect our democracy and society as founded on the rule of law, as well as the legal rights of individuals. Their duties are laid down in the constitution and the more than one thousand sections of the Administration of Justice Act. But legislation does not set out how the Courts of Denmark should develop as an organisation. Consequently, the employees and administrators of the courts have defined a common vision and values and four overall objectives for the period from 2013 to 2018.

The common vision

The courts work in a contemporary and professional manner for law and justice by making the right decisions at the right time – decisions that are well-founded and easy to understand. In this way, we earn the trust and respect of the population.

Values

The courts are based on strong values that we do our best to live up to every day and in all contexts, both externally and internally.


The courts must be open and accessible to all.

ACCOUNTABILITY

The courts must make correct, justified and clear decisions in a timely manner. We must therefore have the necessary professional and people skills to perform our tasks to the highest possible standards of quality and efficiency.

Everyone at the courts is jointly responsible for the results of both the individual courts and the system as a whole. For this reason, we share knowledge and we develop and encourage the use of best practices.

RESPECTFUL TREATMENT

We treat everybody properly and with respect. We are sympathetic about their individual situation and background, and we respect diversity. We express ourselves in language that is easy to understand, both in speech and in writing.

CREDIBILITY

In the courts, we work according to the law, and we are trustworthy. We are not influenced by extraneous considerations. We are impartial and neutral, and we are aware that we must appear as such at all times.

OPENNESS AND RECEPTIVENESS

The courts must be open and accessible to all. We cooperate with each other and our service users in respect of the framework that applies to the courts. We endeavour for the courts to develop in a contemporary way as an organisation and as a workplace.

The four main objectives


The court must be a place where both users and employees are at ease. For example the courts have conference rooms specially designed for interviewing children.

The Courts of Denmark have a number of objectives and focus areas for 2013-2018. There are four main objectives for the period and a number of focus areas that are important in order to achieve these objectives. Digitalisation of the courts plays an important part in all our goals and focus areas.

1. Short case-processing times

The courts’ case processing times are of great importance. Every day the courts make decisions or take actions that affect the individual citizen or company. Case processing times must therefore be short and uniform across the country so that people with similar cases will have their cases processed within the same time frame – no matter where the case is handled.

It is our ambition to reduce case processing times and achieve consistent processing times in similar cases.

2. More consistency in the performance of tasks

In many areas, it is important to our service users that the courts’ case processing and administrative procedures become more uniform.

As a result, it is our ambition that the courts implement a range of projects aimed at achieving more consistency in their work procedures.

3. Contemporary communication

A significant prerequisite for maintaining confidence in the courts is that the population knows and understands the decisions and function of the courts in society. Our communication must be comprehensible and contemporary, both in and outside the courtroom.

It is our ambition to increase public awareness about the courts in general and case law, both though the means of better communication and by modernising the language used in court.

4. Continue to be an attractive public workplace

It is a prerequisite for achieving our overall objectives that everyone at the Courts of Denmark are highly qualified and competent. The courts should be an attractive workplace able to attract and retain highly qualified employees.

We must therefore spread the word that the Courts of Denmark are a workplace with strong values that offers professional challenges for individuals and exciting working tasks that are highly relevant on a societal level. We must also advertise and expand opportunities for continued professional development and skills development for all employees.

It is our ambition to make The Courts of Denmark one of the country’s most attractive public-sector workplaces in 2018.

This page forms part of the publication "A CLOSER LOOK AT THE COURTS OF DENMARK" as chapter 4 of 10.
Version no. 1.0, 2015-11-18

© The Courts of Denmark 2015.

The Courts of Denmark  |  Store Kongensgade 1-3  |  DK-1264 Copenhagen K.  |  Phone: +45 70103322  |  Fax: +45 70104455  |  Email: post@domstolsstyrelsen.dk